Privacy policy

At TOTEM FACTS, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on our website. By using our services, you agree to the practices described below.

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1. Information We Collect

We may collect the following types of information when you interact with our website or make a purchase:

a) Personal Information

Full Name

Email Address

Phone Number

Shipping & Billing Address

b) Payment Information

Payment method details (processed securely through payment gateways)
Note: We do not store or access your complete payment details.

c) Automatically Collected Information

Device details (IP address, browser type, operating system)

Cookies and usage data

Website interaction patterns

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2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders

To communicate updates regarding your purchase

To provide customer support

To improve website performance and user experience

To prevent fraud, unauthorized activity, or misuse

For internal record-keeping and legal compliance

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

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3. Sharing of Information

We may share your information only with:

Trusted service providers (delivery partners, payment gateways, technical support platforms)

Legal authorities, if required by law

Internal team members responsible for order processing and customer support

All third-party partners are required to follow strict data protection standards.

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4. Data Security

We implement strong security measures to protect your data from:

Unauthorized access

Modification

Disclosure

Destruction

Our website uses encryption, secure servers, and trusted third-party payment gateways to safeguard your information.

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5. Cookies

We use cookies to improve your browsing experience. Cookies help us:

Remember your preferences

Understand website traffic

Enhance overall functionality

You can disable cookies in your browser settings; however, some features of the website may not function properly.

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6. Your Rights

You have the right to:

Request access to the personal data we hold about you

Update or correct your information

Request deletion of your data (subject to legal requirements)

Opt out of marketing communications

To exercise these rights, you can contact us anytime.

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7. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies separately.

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8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Continued use of our website indicates acceptance of these changes.

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9. Contact Us

If you have any questions or concerns about our Privacy Policy, feel free to contact us:

📧 totemfacts@gmail.com
WhatsApp +91 87140 77140 (10 AM – 6 PM, Monday to Saturday)
🌐 totemfacts.com

Office Address:
TOTEM FACTS
Kuzhivelippady, 1st Floor, A Square,
Edathala Post, Kuzhivelippady,
Ernakulam, Kerala – 683561, India